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2004.01.14

「スゴ録」無償交換

SONY「スゴ録」初期不良 でSONYサポートに連絡してから数日で連絡が入り、交換してくれた。電話では出張費用がかかるとのことだったが、初期不良だったせいか無料ですんだ。画面上にチャンネルを表示する時にG-Guideのロゴが一緒に表示されるが、これが黄色のものが前述の J-COM 対応済みのファームウェアだそうだ。
交換後二日たったが、特に問題は出ず、とりあえず一安心。機能は期待通り。操作系は速度も使いやすさもイマイチ。期待を越えて驚かせてくれる機能はいまだ見つからず。SONYのCDチェンジャー CDP-CX350 みたいにPS2キーボードをつなげられたらなぁ、とか思いながら、なんとかキーワードを再度すべて登録した。
使っていて気が付いたのは、キーワードにヒットした番組には重複表示がないので、「キーワードにヒットしているから録画してくれるな」と思っていると、別の番組を録っていたりすることがある。キーワード録画を楽しみたいなら Cocoon みたいなダブルチューナーは必須かも。
あと録画中は削除ができない。なぜ?! しかもメニューから項目が消えてしまうので、「あれ、削除ってここにあるんじゃなかったっけ?」と探しまくり、マニュアルまで見てやっと理解。これはわかりにくいだろうなぁ。録画中に削除ができないこと自身理解できないが、やむなくそうなったのであれば、グレーにするか、選んだらエラーを表示するかすることにして、メニューは残しておいてほしかった。
家電のUIのスタイルガイドみたいなものって、メーカーごとでも持っているんだろうか。特定の時点で使えないメニューは、なくなるのか、グレーになるのか、エラーを表示するのか、みたいな。
今の家電ってPC並みに複雑なのだから、UIの統一性はとても大事な気がする。統一性を崩した局所的な改善は一般に嫌われる。その部分だけを見れば改善かもしれないが、ユーザビリティをやってみればかなり明確に改悪であることが分かる。OK とキャンセルの場所を入れ替えたりラベルを変えるだけでも使いやすさはがくっと落ちる。Microsoft Wordの一番よい点は、と聞くと、操作がExcelに似ている点、と答える人がほんとうにいたりするのだ。
そういった部分こそ政府が主導を取ってもよい気がするが、でも政府が定めたりすると、よいUIとは別の理由で決定がなされたりして、とんでもないものになってしまう気もする。せめてメーカー内くらいだけでも統一してほしいですな。

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